PatronX – Cancellation Policy
At PatronX, we aim to provide a smooth and hassle-free shopping experience. Our Cancellation Policy outlines the conditions under which customers may cancel their orders.
1. Order Cancellation Before Dispatch
- Orders can be cancelled within 12 hours of placing them, as long as the product has not been shipped.
- To cancel your order, contact our support team with your order number and registered contact details.
- Once cancelled, any prepaid amount will be refunded to your original payment method within 3–5 business days.
2. Cancellation After Dispatch
- Once an order has been shipped, it cannot be cancelled.
- Customers may still choose to return the product after it is delivered by following our Returns & Refunds Policy.
- Refunds in such cases will be issued only after the returned item passes the quality check.
3. Auto-Cancellation
Your order may be automatically cancelled due to:
- Payment failure
- Incorrect address or unreachable contact details
- Product stock unavailability
- Technical issues during processing
Any amount paid will be refunded according to the refund timeline.
4. Contact & Support
For cancellations, support, or clarification, please reach out to:
Email: support@patronx.in
